Best Western Premier Ivy Hotel Napa

Contemporary look

Toilet wobbled and was very loud. Room 123

I had a very goos time. Thank You!

I liked the fact we we're able to stay one night with no restrictions, the new renevation of the hotel and the pool!

Our fridge was broken and no hot water at the bathroom sink! The manager did give us a discount on our stay though.

Convenience to wineries was nice. Am breakfast/coffee was also nice.

Our room was located right on the corner of a very busy/noisy intersection, making sleep difficult at times.

Our room was located near the pool and at 11 or 12 pm at night people were swimming and making a lot of noise

We were very pleased with this hotel. The let us have late check-out for both of our rooms, so part of our party could stay and rest while part of us toured the area. It was convenient to the wine country, and everything we expected. Would definitely stay there again.

The bed was comfortable.

There were no glass cups, which was surprising for the amount they charge per night. The cabinet with the refrigerator was poorly designed; it does not allow any air circulation, thus prevents anything from cooling. Things I put in the fridge did not cool at all (room temperature) after one night.

Nice room and great bed

They charged us for two nights...we were there one. Found the error Sunday, called and still have not credited us for the second night. Very poor on their part.

Hotel bathroom lights did not work properly. Closet for clothes was not deep enough to hand normal garments. We were unable to open the refrigerator door due to the lip of the cabinet being higher than the fridge door.

reasonable price for the quality.

Location was ok not right in Napa wine country but only 10 min from downtown. Great staff very helpful on several occasions

location

Wish they had an area where one could go to have a glass of wine. The room was too small and the lighting in the bathroom was bad. good for putting on makeup. Not bright enough I have been to Hampton Inns where the breakfast had more to select from. .

A very clean and comfortable hotel. Staff very friendly and helpful. Great choice at breakfast. We booked a wine trip recommended by the hotel staff which was a really good day out.

The cost of accommodation seemed a bit on the high side but this is a Best Western Premier and it is located in an area where generally hotel costs are higher.

The room was spacious and beautiful and clean

The wi-fi was very unreliable. We had to call several times in 3 days to have it re-set and it still didn't work properly

the pool , the location

slammimg doors...all doors that get you into your room slam loudly if you do not hold them.... which most people dont do.. thank u

It was great to have a microwave and a fridge in the room. Free internet was also appreciated. The room was clean and nice.

The free breakfast was horrible. Eating on paper plates with plastic utensils was bad, but acceptable given it was free. However, the food tasted terrible. I have never eaten such bad tasting scrambled eggs. To cap off the bad experience, the garbage cans were all overflowing and no one was there to clean off the tables.